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As a member-owned, not-for-profit financial cooperative, LUSO Federal Credit Union is committed to our members. We will uphold our fundamental responsibility to actively service people within our field of membership, and as appropriate, the communities in which they live. We will treat all members with respect and dignity and we will offer honest, fair deals to all members at all times. We will deliver a range of low cost products and services to the diverse economic and social make-up of our members and potential members. We will look for better ways to reach out to the un-served or under-served in our field of membership, and we will continually, in all facets of operations, demonstrate the value of membership in LUSO Federal Credit Union.

We will monitor and communicate our service to members in a meaningful way so that members, potential members, legislators, regulators, and the community at large will understand and appreciate the unique role that member-owned financial cooperatives play in their lives.

Throughout LUSO Federal Credit Union’s strategic plan, we will put forth every effort to enable our members to become financially self-sufficient and successful. We will place high importance on consumer education and the teaching of financial thrift.

We will strive to offer services designed to improve the economic and social well being of all members from all socioeconomic backgrounds, including our low- and moderate-income members, and return financial value to all those who participate in our member-owned financial cooperative.

We are committed to members and consumer financial education; in addition we are committed to educating members and consumers, alike, about credit union uniqueness, philosophy, and values.

We will endeavor to preserve credit union democratic principles, including demographic representation and volunteer participation in credit union activities.

We recognize the value of demographic diversity in staff as well as in volunteers and will strive to bring people of diverse backgrounds and experiences into leadership and other roles at the Credit Union.

We will work to build and strengthen our unique Credit Union movement by providing financial and in-kind resources to others within the Credit Union and on other appropriate public forums. In addition, we will participate in local, state, and national cooperative activities as appropriate, and will strive to build and strengthen relationships with other sectors of the national cooperative movement.

Through direct financial support or other in-kind contributions to worthwhile local organizations, and by participating in public service activities, we strive to be an active partner in our community. We recognize that practicing good corporate citizenship supports the credit union philosophy of people helping people; furthermore, it will help raise the overall level of social and economic well being of those in our community, help to strengthen ties within the community, and better position us to reach out and service those people in the greatest need of affordable financials services.

This statement represents good business practice that ensures the financial strength of our Credit Union on behalf of our members.


Contact Information

Phone Number: (844) 587-6328
Address: 1 Crane Park Drive, Suite 4, Wilbraham, MA 01095
Email: [email protected]